Returns & Exchanges

At Francesca, we want you to be completely in love with your purchase. If you are not satisfied, we offer a seamless return or exchange process within 30 days of delivery for all unworn apparel and accessories.

1

Initiate Your Return

Visit our online portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached and include the printed return slip inside the box.

3

Ship It Back

Affix the prepaid shipping label provided in our portal to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects and processes your return, your refund will be issued to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing