Frequently Asked Questions

Everything you need to know about your Francesca shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package at our warehouse.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as fits may vary between contemporary and classic collections.

Do you offer international shipping?

Yes, Francesca ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.